Privacy Policy

This privacy policy has been compiled to serve better those who are concerned with how their 'Personally identifiable information' (PII) is used online. PII, as used in US privacy law and information security, is information that can be utilized on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect?

Possible Personal Information Collected:

Information in a consumer report; or
An individual’s first name or initial and last name in combination with any of the following:

Birth date;
Social security number or other government-issued identification number;
Mother’s maiden name;
Unique electronic identification number or routing code;
Telecommunication access devices including debit or credit card information;
Financial institution account or information;
Email address.

When do we collect information?

This Conrad Neal LLC obtains personal information in the following ways:

In consumer reports from reporting agencies to which this company subscribes in connection with lease applications, loan applications, or for other reasons that the consumer may authorize this company to obtain;
In lease applications a prospective tenant completes;
In other real estate related forms the customer or client completes in or related to a transaction;
In tax reporting forms that the customer or client is required to complete and which are given to this company;
We collect information from you when you fill out a form or enter information on our site.

How do we use your information?

Personal Information from Prospective Tenants & Curent Tennants: The personal information that prospective tenants provide to this company is primarily used to obtain consumer reports (credit checks). It may also be used to perform background checks and rental history searches. The information in the consumer reports may be discussed with previous landlords. This company also reports information to credit reporting agencies and uses personal information to complete those reports. Personal information may also be used in emergency situations, such as a contact number if the company cannot reach a tenant.

We may use the information in the following ways:

To improve our website to serve you better.
To allow us to service you better in responding to your customer service requests.
To administer a contest, promotion, survey, or other site feature.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Written files in this company are kept in a secure office file. Electronic records are protected by an access name and password assigned to persons in this company. This company and its agents exercise reasonable discretion when discussing any personal information with others and release personal information to others only as described by this policy. This company does not permit its employees or agents to make copies of consumer reports or records of insurance claims. The consumer reports retained in the company’s files are not to be accessed in the future as a convenience to customers or clients. The individual agents that work with this company are independent contractors, and the agent with whom a customer or client works with may maintain a separate transaction file.

The company instructs its agents to not permit other persons to access the personal information in files the agents maintain. The company instructs its agents to protect the personal information in the agent's’ files in the same manner as described in this policy.

Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Also, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. For your convenience, we may store your credit card information kept for more than 60 days to expedite future orders and to automate the billing process.

Do we use 'Cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you disable cookies, some features will be disabled. It won't affect the user's experience that makes your site experience more efficient and some of our services will not function properly. However, you can still place orders.

Do we use 'sms texting' and what do we do with the data?

Yes. SMS opt-in and Phone numbers for the purposes of the SMS will never be shared with third-party or affiliates for marketing purposes.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with notice or the party is a direct affiliate. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Access to Personal Information

The following persons have access to personal information in this company’s files:

The Members of the LLC;
Application processors;
Emergency personnel.

If the company is required by law to allow others to access the personal information in the company’s files, the company will comply with the law (for example, compliance with court orders, subpoenas, or governmental investigations). The company will also allow law enforcement agencies access to personal information to cooperate with such investigations.

Disposal of Personal Information

Personal information is not to be destroyed without permission of management. The company uses reasonable measures to dispose of personal information. Personal information is usually disposed of by shredding or burning documents, erasing electronic files by means that make the files unreadable or undecipherable, or by eradicating personal information from documents or electronic files in ways that make the personal information unreadable.

Erroneous Records

If this company erroneously reports information to a consumer reporting agency, the company will act to correct the information in the company’s records and request the reporting agency to correct the information in its records promptly after the company has learned and determined that the report was in error. If this company maintains an erroneous record that a consumer has issued a dishonored check, the company will promptly delete the record after the company and consumer agree that the information is in error or after the consumer provides the company with a law enforcement agency report stating that the dishonored check was not authorized. Notice: This Company asks any person who provides personal information to this company or one of its agents to identify the information at that time as “personal information.”

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at http://consumercal.org/california-online-privacy-protection-act-caloppa/

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our homepage, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy,' and can be easily found on the page specified above.
Users will be notified of any privacy policy changes on our Privacy Policy Page.
Users can change their personal information by:

By emailing us
By calling us
By logging into their account

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It's also important to note that we do not allow third party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

To be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email within seven business days.
We will notify users via phone call within seven business days.
We will notify the users via in-site notification within seven business days.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users but also that individuals have recourse to courts or a government agency to investigate and prosecute non-compliance by data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address to:

Send information, respond to inquiries, and other requests or questions.
Process orders and to send information and updates about orders.
We may also send you additional information related to your product and service.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

NOT use false, or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Conrad Neal LLC.
Phone: 267-282-0101
Web: www.conradneal.com
Email: support@conradneal.com